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Texas AG Investigation · Updated June 2026

Your Sunrun Solar System: What's Happening, And What You Should Know

On April 3, 2026, the Texas Attorney General launched a Civil Investigative Demand against Sunrun for alleged deceptive sales practices. Customer service complaints have been mounting. Here is an honest, plain-English guide for Sunrun customers.

An independent guide from Solar Resource USA · We are not Sunrun · We are not an installer

The 30-Second Version

Sunrun is operating. Unlike Freedom Forever (which filed Chapter 11 on April 15, 2026), Sunrun is not in bankruptcy. Lease and PPA contracts are still in force, payments still apply, and panels continue producing power.

But the picture has shifted. The Texas AG opened a Civil Investigative Demand on April 3, 2026 for alleged deceptive sales practices. Sunrun's Las Vegas Yelp page is showing CLOSED. 2026 customer reports describe longer service response times and unresolved warranty claims.

If you are selling your home, signing a new contract, or experiencing service issues, get an independent contract review before you make decisions. Sunrun contracts run 20–25 years and small details matter at scale.

What Actually Happened

On April 3, 2026, Texas Attorney General Ken Paxton announced what his office described as a major initiative to combat widespread fraud by residential solar sales companies, including Civil Investigative Demands against Sunrun, Freedom Forever, Lone Star Solar, and CAM Solar. The AG cited more than 100 formal consumer complaints and described thousands of additional complaints aggregated online.

Twelve days later, on April 15, 2026, Freedom Forever filed Chapter 11 bankruptcy in Delaware. Sunrun did not. As of June 2026, Sunrun continues to operate as a publicly traded company on NASDAQ (ticker: RUN). However, the company's stock has been trading near historic lows, and the broader residential solar industry has been under sustained financial stress since mid-2024.

Separately, Sunrun's Las Vegas Yelp listing currently shows a CLOSED business status (214 reviews), which typically indicates that a specific physical location has ceased operations from that address — not that the entire company has ceased operations.

What's Verifiable

  • Texas AG Civil Investigative Demand: April 3, 2026, against Sunrun (plus 3 other companies)
  • Alleged conduct: Texas DTPA violations — misrepresented savings, warranty/efficacy claims
  • Formal complaints cited: 100+ filed with AG, thousands aggregated online
  • Bankruptcy status: Not in bankruptcy as of June 2026
  • Las Vegas Yelp status: CLOSED designation (verify directly on Yelp)
  • Public stock: NASDAQ: RUN, trading near historic lows
  • Industry context: Follows SunPower (Aug 2024), Sunnova's TEP Developer (June 2025), and Freedom Forever (April 2026) Chapter 11 filings

What Your Sunrun Contract Actually Does

Sunrun's primary residential product is a Solar Lease or Power Purchase Agreement (PPA). The contract is typically 20–25 years. Understanding three things about that contract makes most service issues less stressful.

1. You don't own the system

Under a Sunrun lease or PPA, Sunrun owns the panels, inverter, and (if applicable) battery on your roof. You pay either a fixed monthly lease payment or a per-kilowatt-hour rate for the power the system produces. Because Sunrun owns the equipment, Sunrun's status as a company directly affects your service path — unlike a cash purchase where you own the equipment outright.

2. Your equipment warranties still come from the manufacturers

The panels, inverter, and battery hardware are made by Enphase, Tesla, SunPower / Maxeon, Q CELLS, or another manufacturer. Those equipment warranties are issued and supported by the manufacturer, not by Sunrun. If a panel fails or an inverter has a manufacturer defect, the warranty claim path goes through the manufacturer — and is unaffected by Sunrun's company-level status.

3. The performance and operations guarantee comes from Sunrun

The "you will save money" promise, the production guarantee, the roof penetration warranty, the monitoring service, and the dispatch of a tech when something needs in-home attention — those are Sunrun's obligations. If Sunrun's service queue is slow, that is what slows down. Right now, in 2026, those are the things customers are reporting trouble with.

What To Do Based On Your Situation

If your system is producing power normally — do this once a quarter

  1. Check your production data directly. Don't rely only on Sunrun's customer-facing app. Check the underlying manufacturer app — Enphase Enlighten, Tesla app, SolarEdge MySolarEdge. This separates whether the system is producing from whether Sunrun's monitoring layer is working.
  2. Compare your utility bill to your contract terms. Look at the kilowatt-hours you bought from the utility versus the kilowatt-hours you bought from Sunrun. If the math doesn't track what you were quoted, get a second opinion on what your contract actually says.
  3. Document everything in writing. Any service request, any phone call, any email — keep a record. If a Civil Investigative Demand escalates to a lawsuit, documented customer experiences are the underlying evidence.

If you have a pending service issue

  1. File the service request through every channel. Sunrun customer service phone, the app, and email. This creates a paper trail.
  2. If the issue is hardware (panel, inverter, battery), contact the manufacturer directly. Manufacturer warranties bypass the installer entirely. This often gets faster resolution than waiting for Sunrun's service queue.
  3. If the issue is non-hardware (roof leak, monitoring failure, billing error, performance shortfall), document with photos and dates, file with Sunrun, and if unresolved after 30 days, file a complaint with your state Attorney General consumer protection office.
  4. If you've already filed and not gotten a resolution, the Texas AG investigation specifically referenced these types of complaints. State AG offices in other states are now paying attention to the residential solar industry. Filing in your state contributes to that scrutiny.

If you're selling your home

  1. Pull your contract. Identify which Sunrun product you have — Lease, PPA, BrightSave loan, or owned outright. Each has different transfer mechanics.
  2. Start the assumption process early. Sunrun lease/PPA assumption paperwork has been running slower in 2026 than in prior years. Build extra time into your closing.
  3. Disclose to the buyer. Buyer's attorneys are increasingly asking about installer status, AG investigations, and service response history. Disclosing up front protects you and builds trust.
  4. Get an independent contract review before negotiating the home price. The goal is to clearly understand what's transferring to the buyer (manufacturer warranties, lease/PPA contract) versus what's a buyer-side risk (Sunrun service queue, contract escalator if any). Pricing the solar value into the home accurately depends on understanding those pieces.

If you just signed but install hasn't started

  1. Check your state's residential cancellation window. Most states give homeowners 3–10 days to cancel a solar contract after signing.
  2. Do not make further payments while you evaluate.
  3. Get a second opinion on the contract — specifically the savings math given the post-ITC environment. The 30% federal residential tax credit expired for systems placed in service after December 31, 2025, so any deal signed in early 2026 needs to make sense without that credit factored in.
  4. If you decide to cancel, do it in writing, certified mail, within the cancellation window. Save the receipt.

Frequently Asked Questions

What is a Civil Investigative Demand?

A Civil Investigative Demand (CID) is an investigative subpoena issued by a state Attorney General's office. It compels the recipient to produce documents and answer questions under oath. A CID is not a lawsuit — it's the formal start of an inquiry. The investigation may close with no further action, or it may proceed to a lawsuit. Either way, the underlying customer complaints that triggered the CID are part of the public record.

Is my Sunrun system going to stop working?

No. Your panels, inverter, and battery hardware continue to produce power independent of Sunrun's company-level status. The equipment runs autonomously on your roof. Even in a hypothetical scenario where Sunrun ceased operations entirely (which has not happened), the hardware itself would continue to function — though service, monitoring, and warranty claims would have to be redirected to a successor company.

Should I file a complaint with my state Attorney General?

If you have a specific, documented service issue with Sunrun that has not been resolved through normal customer service channels, yes. State AG offices nationwide are paying attention to residential solar after the April 2026 Texas action. A filed complaint creates a public record and contributes to ongoing investigations. Even if the AG does not take individual action on your case, your complaint adds to the aggregated record that informs enforcement priorities.

Can Solar Resource USA take over my Sunrun service?

No. Sunrun's lease and PPA service obligations are contractual and cannot be assumed by a third party absent Sunrun's agreement. What Solar Resource USA can do is help you understand your contract, advocate for service through documented channels, identify which warranties are intact and which require attention, and — if you want to make changes going forward (add a battery, expand the system, or switch to a different installer for new work) — connect you with financially stable, pre-vetted installer partners.

Is Solar Resource USA a competitor to Sunrun?

Not directly. Solar Resource USA is an independent broker, not an installer. Sunrun is a large national installer that sells directly to homeowners. The two operate at different points in the residential solar value chain. Where Solar Resource USA might offer an alternative path is for homeowners who: (1) want a second opinion before signing with Sunrun or another installer, (2) want to compare a Sunrun quote against competitive options from pre-vetted independent installers, or (3) are an existing Sunrun customer who needs help navigating a service issue or contract transfer.

Why should I trust this page over Sunrun's own communication?

You don't have to. Every fact on this page is independently verifiable. The Texas AG press release is on the official Texas Attorney General website. The Yelp listing status is on Yelp. The Chapter 11 filings of related industry companies are on the federal bankruptcy court PACER system. The source links below let you check each claim yourself. If anything on this page doesn't check out, we'd like to know — email [email protected].

Primary sources

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